The story reported by Muhammad Ali on Tech Aches group, after contacting him personally sharing it on INCPak so that people don’t fooled by such Internet Service Providers. Unfortunately here in Pakistan we have limited options when it comes to reliable internet connectivity, People always look for unlimited and faster Internet services meanwhile some companies are cheating customers openly.
The Story continues as it’s shared by the Customer ( Complainer )
here is what happened. At the time of placing an order to fiberlink, their sales representative said if we don’t install it in 30 working days, we will offer you a full refund. After that time was up, I went to meet them at their office since they kept telling me they cant be certain how much longer it may take. Their, Director Rizwan also the owners brother, assured me if it wasn’t installed in 24 hours they’d give me the refund. When they didn’t fulfill that commitment, their team leader Zeeshan called me and asked me to give them one last chance and that if I didn’t get internet for 3 days in a month, they would refund the full amount and he also assured me that I would get 50 mbps. After installation.
My internet worked for 20-40 mins in the entire week. I again went and confronted their higher management. They said they fired Syed Zeeshan Ali and they can’t fulfill his commitments even though he sent me a text message. After a week of no internet, My internet was up and running at 20 mbps for 4 days. Since then, it has been offline at least 5 times a day for 2 hours each time and when I call to complain, they say they are working on it and refer me to some other customer rep. After my continuous complains, I got a call from Sassi Mujahid assuring me uninterrupted internet service. Since then, my internet has been off at least 3 days a week. In my second last conversation with sassi, I told her I was dumping fiberlink and installing another ISP.
After her request to give her “one last chance” I asked her to refund my amount if Fiberlink failed to provide me uninterrupted internet service for the next 24 hours. If fiberlink was successful in doing that, I would not ask for a refund again. Exactly, 3 hours later, my internet was off line again due to come problem with their back end. When I demanded she stick to the deal or I would barge into their office and start breaking things, she said she couldn’t do that and almost begged me to give her another chance. I believed she would actually fix it this time. I asked her to book transworld for me and get me a new internet connection installed in 5-6 days ( I would bare the installation costs of TW) if i didn’t get internet for a week straight without any excuses. 6 hours later, my internet was offline for 30 hours and when I asked her to stick to her end of the bargain she refused completely.
I messaged Noman, the asst to the CEO whose number I got from other sources. His only response was, I am busy, not in the office etc. When I wrote about it on tech aches, some one in fiberlink called me and asked me remove my posts or ” acha nai hoga” ( in a non threatening tone) I said ” kisi ke baap mein taaqat hai toh hata ke dikhaye” to which they replied Sir kisi ki job chali jayegi, kisi ka riz hai etc. When i didn’t listen , they messaged me saying ” app khush hogaye yeh likh ke”.
PS : when I threatened to break stuff in the directors office, he hinted that he knew my details including house address, to which I told him where he lived ( which I found out from other sources ). That is when he stopped playing temple run on his phone and actually started listening.