The administration of the Capital Development Authority (CDA) has launched 1819 Helpline to help improve the facilities being provided to the local citizens by using the latest technology at hand.
The 1819 Helpline will provide citizens with complete information on all the services being offered by the Capital Development Authority (CDA), Excise and Taxation Department, Islamabad Capital Territory (ICT) Police.
Furthermore, the citizens will also have the option to provide their feedback regarding the services being provided by using the 1819 Helpline service. The CDA Helpline also provides the facilities to check the progress of property transfer application and register complaints regarding overpriced commodities, such as groceries, through the same helpline.
Moreover, the CDA 1819 Helpline will be used as a front-end service through the Ufone Network. It is pertinent to mention that CDA is already providing back-end services through a software NRTC and the launch of the CDA Helpline will enable the administration to provide better services to the citizens.
It bears mentioning that new Citizens Facility Center and the services being provided, including BCS, State Management, Renew and One Window are working in open environment under the same roof, which allows citizens to register complaints and get effect solutions to their problems.
The CDA Helpline will serve as a third party performance audit through Ufone, which will provide CDA administration with real-time performance report of each section through a dashboard.
Moreover, the CDA Helpline in regards to the police section will only provide information as there are already helplines for riots assistance and filing of complaints. CDA administration hopes that 1819 Helpline will provide facilities to communicate with he public and get their feedback, which will help the CDA to create a more responsible and effective service delivery system.