Pakistan is all set to launch a single 911 emergency helpline in the first week of October to ensure a coordinated timely action against crimes being committed. The emergency numbers of different departments will be merged into one hotline called the Universal Pakistan Emergency Helpline (PEHEL) 911.
In a meeting of the Universal Pakistan Emergency Helpline (PEHEL) 911, Prime Minister Imran Khan has directed the concerned authorities to remove all obstacles in the commencement of the service. The new dedicated helpline can be used to approach different departments including police, rescue, and other supports.
The meeting was attended by Home Minister Sheikh Rashid Ahmed, SAPM Dr Shahbaz Gill, Home Secretary, Chairman Pakistan Telecommunication Authority (PTA), Chairman NADRA, Chief Commissioner Islamabad, DG National Telecommunication Corporation (NTC), DG National Information Technology Board (NITB) and other officers concerned attended.
The Prime Minister was apprised regarding the updates on the establishment of the Pakistan Emergency Helpline 911. The necessary work on the 911 helpline has been completed and it will be ready for opening by the first week of October 2021.
PM Imran Khan stressed that the protection of life and property of the citizens is the key responsibility of the government. The new one-window access to all emergency services will help facilitate the citizens to end dialing different helplines amid emergencies, which is a concept already at work in western countries.