Dubai has taken a monumental step toward simplifying residency permits, visa renewals, and related transactions with the launch of a groundbreaking new system.
As of 2025, the General Directorate of Residency and Foreigners Affairs (GDRFA) has introduced Salama, an innovative AI-powered online platform designed to make the process faster, more efficient, and incredibly user-friendly. This digital transformation allows residents to manage their residency permits and visas—from their smartphones—in just minutes, marking a new era of convenience in Dubai.
Salma is Dubai’s latest initiative to revolutionize how residents handle essential documentation. With this AI-driven platform, users can renew their residency permits, visas, and even those of their family members without the need for cumbersome paperwork or time-consuming visits to service centers. Here’s how it works:
Log In Anytime, Anywhere: Residents can access Salama through a secure online portal or mobile app.
Select Your Renewal Period: Choose the duration you need for your permit or visa renewal.
Pay Fees Instantly: Complete the payment process online with ease.
Download Updated Documents: Receive and download your updated documents instantly, ready for use.
This hassle-free process eliminates long queues and traditional bureaucratic hurdles, allowing residents to manage their legal status from the comfort of their homes.
The launch of Salama is a testament to the UAE’s commitment to integrating artificial intelligence and cutting-edge technology into public services. By leveraging AI, Dubai aims to enhance efficiency, reduce wait times, and improve the overall experience for residents. Authorities believe this platform will not only save valuable time for individuals but also streamline governmental operations, positioning Dubai as a global leader in digital innovation for residency and visa services.
This initiative aligns with the UAE’s broader vision of becoming a smart city, where technology drives convenience, transparency, and productivity. Salama is a shining example of how Dubai continues to set the standard for advanced public services worldwide.
For expats, families, and professionals living in Dubai, Salama offers numerous advantages:
Time-Saving: No more waiting in lines or scheduling appointments—renewals are completed in minutes.
Convenience: Manage everything from your smartphone, 24/7, without leaving home.
Cost-Effective: Reduce the need for travel or additional paperwork, saving both time and money.
Future-Ready: Stay ahead with a system that’s designed to evolve with technological advancements.
Residents can access the Salma platform through the official GDRFA website or mobile app. Simply create an account, verify your details, and follow the intuitive steps to renew your residency permit or visa. For assistance, the GDRFA provides customer support to ensure a smooth experience for all users.
Dubai’s Vision for a Smarter Future
The introduction of Salama is just one part of Dubai’s ongoing digital transformation journey. By embracing AI and other innovative technologies, the city is making life easier for its diverse population while reinforcing its reputation as a global hub for innovation. Whether you’re a long-term resident or a newcomer, this AI-powered system ensures that managing your residency and visa needs is simpler than ever.
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About INCPak
INCPak has been a trusted source for independent journalism and digital updates in Pakistan since 2012. This post has been updated on 13 May, 2025.
