PM Khan inaugurates Pakistan Citizens Portal (PCP)

ISLAMABAD: Prime Minister Imran Khan inaugurated  Digital Complaint Cell known as ‘Pakistan Citizen Portal’ (PCP).

PCP is the smartphone application based complaint cell system, currently available for Android Smartphones after two days it will be available for iOS as well.

Digital Complaint Cell will benefit citizens within Pakistan and overseas Pakistanis PCP is connected with Prime Minister Office directly.

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PM Khan inaugurates Pakistan Citizens Portal (PCP)

PM Khan inaugurates Pakistan Citizens Portal (PCP)

Prime Minister said, “PCP is an E-Governance system, which is for the first time in Pakistan introduced by any government.”

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This Portal will hold Government accountable, Performance-based all the departments will be accountable and answerable to PM Office.

PCP will be forward complaints to Chief Secretaries of the respective provinces,  Parliamentarians, Ministers and it will be their duty to ensure complaint has been addressed and resolved.

The Government also launched Pakistan Citizen Portal (PCP) Toll-Free number for those who don’t have Smartphones to lodge the complaints.

There will be 3760 federal and provincial departments linked with the portal.

Provincial Governments will be informed about the complaints directly to the Chief Secretary of the province.

The PCP is a very comprehensive system even 1st world countries don’t have such a system. PM Imran added.

Pakistan Citizens Portal is active now.

Download Pakistan Citizen Portal App on your smartphone now!

If you have any query related to Pakistan Citizen’s Portal comment below we’ll answer as soon we get it.


  1. Salam dear sir!
    Mera account citizen portal ma already registered ha magr mera number gum ho gaya ha or password b bhool gaya hun kindly solution btaien new password ka.
    Forgot password sa msg registered number per jata ha per WO number gum ho gaya ha muj sa

  2. Sir my name is Aqeel Abbas
    Rollno 379
    Govt degree collage ghar maharaja (jhang)
    Collage wala mera admission nhi bhaj raha F.a ca
    Plz help me

    1. I have compalined on pakistan citizen portal 2 months ago against hirings in Paksat.which are not on merit.compliant number is IS261119-5726362 which is still pending and no action has been yet taken on it

  3. Respected and Honorable Prime Minister of Pakistan
    It is submitted that drinking water crises in karachi since a long time facing a lot of problem, due to have stress many people have become cycho and other a lot of people expired, the reason is unavailability of drinking water in karachi in various areas, Honorable Sir Please resolve the issue, our life has expired, how long time it shall be resolved no any news appears on media and from your Minister and no any satisfactory news listen from your side , please do something for the sake of God.

    with best regards

  4. dear our prime Minister Imran Khan sahib

    I am sagheer hussain from faisalabad I am PTI member since 2001 I am sincer with PTI I am lot of do for PTI I have do more hardwork for PTI I want to meen Prime Minister Imran please allow me to meet the PM

    sagheer hussain faisalabad
    cell No. 03007989932

  5. Aoa. Janab Pm Imran Khan sb. ma ny PCP par complaint send ki thi magar koi jawab nahi abhi tak.
    1. PU081218-0515761 (08-12-2018)
    2. PU241118-0362346 (24-11-2018)
    is k elawa ma ny jub bhi Pm complaint cell numbers par calls ki koi jawab nahi milta.
    in number main sy sirf 2 numbers active hain baqi sub not listed hain,
    051-9206111 par aaj (18-04-2019 ) ko call ki to call attend karny wali khatoon ny pori baat bhi nahi suni or call cut kar di.
    yeh Kia hy?
    my cell number is 03335564051
    waiting to hear from you soon.
    Khurram Shahab Rana.

  6. His Excellency Mr. Imran Khan Sb ,
    Prime Minister of Islamic Republic of Pakistan .
    Honourable Prime Minister ,

    My name is Shahid Ali Zuberi , my cell No. 0300 3215562 also whatsapp No.
    I am stated that Government of Pakistan pressure to the nation for educate their childrens otherwise punished.
    His Excellency !
    All the nation Like and Appreciated your Vision .
    Instead of your Vision , Specially for SPECIAL CHILDRENS , Special Children School Karsaz , Karachi issued circular No. 09 / 2019 , dated 13th March , 2019 that INCREASE IN TUTION FEE – SPECIAL CHILDREN SCHOOLS AT ISLAMABAD , KARSAZ , KARACHI W.E.F 01 APRIL 2019 REVISED FEE IS Rs.6,390/- p.m INSTEAD OF Rs.4,390/-.

  7. Sir l m doctor of medicine and surgery wanting request From PM Imran Khan that our main hospital don’t have woman medical officer since long ago.The poor ladies of the area go to City for their minor gynecolgic issues . Request is to take action and provide us with Woman medical officer as soon as possible.Thanks Address Darazinda District D l Khan kpk

  8. Pm sir a.o.a l am m.liaqat.l am labour.murdar attack on me and my family night time 1.30 clock date 6december.l have TCS applications to usman buzdar,chauhdary sarwar.inspactor general Punjab police.rpo fsd,dpo toba Tek sing,not take any action on my application of any honour able officer.l have stayed at mohallah Nia bazaar street number 2 tehsil kamalia district toba Tek sing.danger me and my family from sir please take a notice on my complaint.please save us.l keep evidence about criminals I.e. skeletal of cartoos,tag of bata shoes,stone of ring,skeletal of ring,.criminals threat me and my family.criminals gave killing threat 24 hours.please pm sir reply.l pray may you live long.

  9. Slam
    Mr admin i am sohail Ahmed from mansehra kpk…i was the member of kpk citizen portal but now i am unable to use my account on pakistan citizens portal …i have forgot my kpk citizen portal account password ..when i m trying to Forgotten password option the message appears (we have sent u code) where is code? Nneither my email nor Mobile no…kindly guide

  10. I had registered on Pakistan Citizen Portal and sought help some assistance on two different projects. For 10 days I could see who was dealing and what action was being taken, but now I cannot get the access to Pakistan Citizen Portal. Tried using all known information or sent information for registration, but of no use. Any recommendation to get the access please. Many thanks.

  11. Problem: Musa Pak Express, The Night Coach Between Lahore and Multan should become The Night Train ? Between Lahore and Bahawalpur. Once it used to run between Lahore and Bahawalpur i.e, Samasatta Jn and I know that now it is Limited to Multan because It ran almost Empty Between Multan and Bahawalpur.
    But I belong to Bahawalpur and when I move from Lahore to Bahawalpur I have to Travel in this Train and pay 490 Rupees for Musa Pak Express, 40 Rupees of Rickshaw to Go to the Bus Terminal of Multan and then 180 to Bus ? to travel from Multan to Bahawalpur. In this way my total journey costs 710 Rupees while the Fare of Train 13UP Awam Express on Which I go From Bahawalpur to Lahore is 550 Rupees ( Previously 490 Rupees, Please restore the old fares). So, I have to pay 160 Rupees Extra in Returning from Lahore to Bahawalpur.
    Solution: Please start a Train ? of One coach having 78 seats ?. This train will Be a part of 116DN Musa Pak Express on Returning from Lahore to Multan and at Multan Station it will become a part of 12DN Hazara Express. On its journey from Bahawalpur to Lahore it will be added to 13UP Awam Express . Its fare Should be 550 Rupees for Lahore to Bahawalpur and Bahawalpur to Lahore.
    To Passangers; The people of Bahawalpur will get an Excellent Facility to Travel Between Lahore and Bahawalpur at Night by Sleeping ? on Birth
    To Pakistan Railways; Railway will earn 60×550=33,000 from Births and 18×500=9,000 from Seats ? Total: 33,000+9,000=42000 Rupees for 39UP Bahawalpur Express and 42000 Rupees for 40DN Bahawalpur Express, Thus, 84,000 Daily 84,000×30= 25,20,000(Twenty Five Lakh) Monthly and Ultimately 84,000×365= 3,06,60,000 (Three Corore Six Lac) Rupees a Year JUST BY USING TWO COACHES WITHOUT USING ANY LOCOMOTIVE).
    Please consider it. Thanks

    Best Regards,
    Usama Iqbal

  12. Asslam Alaikum. Sir I made a complaint on Pakistan Citizen Portal. Complain no. is PU151218-0592589 dated 15 Dec 2018. But still no progress on the complain, only shows in progress. There should be time period to resolve a complain. As you know ” Justice delayed is justice denied”. Kindly do resolve as soon as possible. Thanks

  13. Sir
    I was launched 2 complaints but still pending
    I think departments still working in habitual mindset and not interested to resolve public issues

  14. Aslam alaykum
    I think this is a great step forward, exactly what is needed for pakistan , accountability, and removal of corruption, without this type of due process we can never gain the trust of the general public.
    I am currently in the uk and find quite a few server connection problems, i find it is difficult to monitor progress of complaints accurately, is there not a related email address or phone no that can be used for firther correspondence ?
    Also i have a delicate mater related to a complaint about a patwari, it seams that the patwari was contacted by the complaint cell, however i was not informed about this development.
    I was later contacted by the patwari and was asked to attend the office, at his office the situation became very tense, awkward and almost felt dangerous. In such a situation the government official in question will have full infomation of the member of public that has reported them.
    This can leave the puboic in a vulnarable position, protection of the public must be given full consideration, i wish to discuss the details of this furtherand would appreciate if somebody was to contact me

  15. the application is not working on iphone , i have iphone SE IOS12.1 and the in app i can register complaints but when i click resolved complaints or in progress complaints , the application crash . please fix it , will be good to have website of this portal , these mobile application unstable keep crashing

  16. Salam. I am babar khan from haripur hazara maine aik complaint kia tha almost 2 month pehly aur response any se pehly mobile khrab ho gya. ab answer to a gya hai but main password bhool gya hon aur I’d card etc se bi log in ni ho rha. aur answer read karna boht zaruri hai. plz help me for recovering my password and track my mail box.

  17. Salam. I am babar khan from haripur hazara maine aik complaint kia tha almost 2 month pehly aur response any se pehly mobile khrab ho gya. ab answer to a gya hai but main password book gya hon aur I’d card etc se bi log in ni ho rha. aur answer read karna boht zaruri hai. plz help me for recovering my password and track my mail box.

  18. I have submitted complaint No. FC301118-0441034 regarding issuance of passport but no action or reply so far. Help required in this regard.

  19. As salam o alykum
    I have posted complains on the application but am not getting any response. The situation is very critical.
    Complain num= PU101118-0250021

      1. please install catiles of ring road near pishtikara chowk .please install in urgent bases (pDA) .because it have so many injures in road crossing .and hay many probleme fasing diring road crossing.

  20. MOST respectable SIR mera NAM Ghulam asghar HY M N 2 complain darge KI thi WAPDA K khilaf K meri BIJLI 2sal CY band HY complaint manager N rabta kia 25000 JAMA kraney ka kaha WO M N JAMA KARATY pr MERI light ne lagi na TRANSFARMER chalo HUA ,mazrat K sath SIR ghareeb ko INSAF milna na mumkin HY JO WAPDA mulazim pm office KA hukam ne mantay AP socheen ghareeb KA kia HAL hoga

  21. honorable Prime Minister , im working in National Highway Authority as Naib Qasid last 12 year regular bases , i am graduate, but i am not promoted as next post, promotion Quota also available, NHA SOP Clear cut policy ,any employee who served mimimum five year service and Qualification matric Automatically parmod next Post Lower Division Clark, JAC Junior Accountt Clark, Sir Plz helps us poor and qualified Employees

  22. Aoa sir Asif Aslam from club road Vehari
    Aj gar qunani shops ur footpath ka opershio hoia gud very God humara shops walo ka kya qusor ha jnb roads blacks tw rahari walo Ke waja sy hoty ha har wkt hazaro raharia khari hoti
    ha ouny puchany Wala koie Nie ha kya plz raham kry ur Humara qunani haq ha ky hum apni ya rent Ke shop py 4foot agy tk use Kar sakty ha na sir aj both zulam hoia ha hum sy WO 4foot be chean lia gia poor’s logo sy Jo him rent py bhaty ha .kam az kam humy WO tw 4 foot use karny dia jya pllllzzz bki AGR traffic ko tk karna ha tw sir ge ek bar aky tw ap log dakho hazaro rearia khari hoti ha Jo roads block kr ky khari hoti ha

  23. Respected PM,
    We belong to minorities, we need quota seats in medical colleges… Kindly take action towards this issue…. We have full confidence in you

    1. SIR


  24. Is there any contact number rather than app as this is not possible for everyone to download app? Personal adviser to PM Iftikhar durrani said yesterday that people can also complain on toll free number..

    1. شکایات صبح 10 بجے سے دوپہر 2بجے تک ان نمبرز پر سنی جائینگی-
      Prime Minister’s Office Phone Number : +92-51-9222666, 9225404 PABX : +92-51-9202759, 9206111, 9222666, 9222667, 9222668, 9222669, 92226

      1. If a person wants to send a complaint through courier rather than using app, what is postal address?

        1. There’s no postal address however you can contact PM Complaint cell via phone
          شکایات صبح 10 بجے سے دوپہر 2بجے تک ان نمبرز پر سنی جائینگی-
          Prime Minister’s Office Phone Number : +92-51-9222666, 9225404 PABX : +92-51-9202759, 9206111, 9222666, 9222667, 9222668, 9222669, 92226

  25. Janab, “CITIZEN PORTAL APP” main meri complaints : 0100636 aur 0172972 October 28 aur November 3, ki darj hain lakin jab bhi check karta hun to wahan yahi likha ata hai hai keh “INPROGRESS” janab, 1 month honay lga hai lakin meri complaints par kisi bhi kism ki koi karwai nahi ki ap bata saktay hain kay aur mazeed kitna time lag sakta hai ?
    Ye bhi btadejye kay CITIZEN PORTAL APP main kisi bhi complaint kay hal honay ka koi time kiun nahi dya jata ? Thanx

    1. شکایات صبح 10 بجے سے دوپہر 2بجے تک ان نمبرز پر سنی جائینگی-
      Prime Minister’s Office Phone Number : +92-51-9222666, 9225404 PABX : +92-51-9202759, 9206111, 9222666, 9222667, 9222668, 9222669, 92226

    1. شکایات صبح 10 بجے سے دوپہر 2بجے تک ان نمبرز پر سنی جائینگی-
      Prime Minister’s Office Phone Number : +92-51-9222666, 9225404 PABX : +92-51-9202759, 9206111, 9222666, 9222667, 9222668, 9222669, 92226

  26. Respected Prime minister of Pakistan IMRAN KHAN Sb
    Sir, My name is Syed Ahmed Hussain Shah belong to Union Council No.12 Tola Bangi Khel, Tehseel Esa Khel, District Mian wali (NA-95,PP-85). unfortunately my residence situated at Karak Rd Dalalo Faqeer, boundri line of KPK Shakardara Kohat. we have suffering from basic need, human life facility. in the past previous Govt did not facilitated our consistency. few days ago I apply for Electric Meter connection domestic service for home to SDO Wapda grid Lachi Kohat (PEPCO). but the connection pending due to 400 meters distance between my home to Electric pole. also I am requesting to wapda official, install the tow new electric poles tower to coverage the distance with overhead head wire, it is easy to establish the wapda connection for my home. in this circumstances my request is still pending. 3 week ago also I complaint on PM citizen portal . (Complaint No. KP041118-0178940) but this complaint is under process still awaited.
    My consistency MNA is Mr. Imran Khan. now I have requested to my worthy MNA to solve my basic need.
    Your Best Regard
    S.Ahmed Hussain Shah
    cell# 03339827100

  27. Sir aoa ! Jnuab pm sahab tassel fort abass zela bahwalnagar main tmam loair main pani hy msway 7 /r main yahan k gareeb aksan pani ki waja sy pershan hain zraat ka shoba bori tarha mutsar hy plz tumam ahly alaka apsy apeel karty hain k humara pani ka masla hal kea jay tumam ahly alaka k loge ap ki madad k muntzar hain ph: 03446714815

  28. Sir aoa ! Jnuab pm sahab tassel fort abass zela bahwalnagar main tmam loair main pani hy msway 7 /r main yahan k gareeb aksan pani ki waja sy pershan hain zraat ka shoba bori tarha mutsar hy plz tumam ahly alaka apsy apeel karty hain k humara pani ka masla hal kea jay tumam ahly alaka k loge ap ki madad k muntzar hain

  29. I have registered on the app but it is not going thru please is there a phone # that I can call and get the PMs attention.

  30. I have filled out my complaint but it won’t go thru is there a no I can call as well

  31. R Sir I Am Nazir Ali Shaikh R Of Shaikh Mohlla Khan Mohammed Street Shikarpur Sindh Cell phone number 03312698188 C N I C Number 43304.2562984.1 E P I Number 207600114. I Retire From V S S. PTCL D epartment On 2008 I Ref, My Appeal To C E O Islamabad To Claim Of Pensionary Benefits From Date Of Joining Service The Benefits Given Me Is Incorrect counting Of Service My Actual Service Above 30 Years Sir Look In Mater Urgently Thank

  32. I am trying to register in Canada as overseas Pakistani (on iphone) but it won’t let me register. I put in address but it keeps saying enter address and does not move forward…pls advise

  33. As salam o alykum
    I have posted complains on the application but am not getting any response. The situation is very critical.
    Complain num= PU281018-0090085, PU281018-0090071

  34. Respected PM of Pakistan
    Imran khan sb.
    Who boys are the age of above thirty and awaiting for jobs last 10 years in the tenors of ppp and pmln governments.They and their ministries open ask of Ban of jobs. Then after they divided jobs of the thier on people or who paid money as thier wishes.I also victims of these politicians.
    Sir what would u think about who had been over age in search of job. I also applied many of fedral n provincial departments.I proved 100 percent but in the end no reply or ban of posts till the further order.where I have to go.
    Every one have a right in our country. Sir
    I m waiting ur answer as soon as possible. Contact.0311.0011779

  35. Dear prime minister , I am the student of first year medical . Aj ma apko kuch batana chahty hoo ka ap plz pef schools bund kry or government schools ko theak.kry pehly pakistan ka bujdge distributed ha mulk ma paisa nai ha or upr sy itny pef schools ka karcha or bachoo ki talimy qarkrdagi bhi zero …..

  36. Exellent credit goes to PTI and chairman .It is so stunning that one cant believe that such kind of thing could be launch in this Country.

  37. I am the student of comsat university

    Every pakistani know about the gold mine in balochistan here 1275 tone
    Now I am requested to Imran khan to take some step toward that gold mine which are now in the use of Australia and Canda.
    If we take it under the govt of Pakistan then we will become in good position and develope country in the word.


    Amir sohail

  38. Respected Prime Minister of Pakistan!
    My Name is Sajid Mahmood and i have a provide a solution to a problem of Pakistan which is not only problem Pakistan but also whole Asian countries, in brief i designed smoke control device which i named as SDR (smoke density reduction device) for brick kiln emission reduction especially black carbon which mostly polluting our environmental as world and also applied for patent in 2011 and got patent right in Pakistan in july 2016. I got patent right after 5 years even i cleared all technical issues required for patent but due to not issuance of NOC from my department. i could not got patent right in time and secondly they are going to be imported unsustainable and technically flaws in it , they are forcing to adopt throughout Pakistan. By adopting this technology not only cause shutdown of brick kilns and creation of unemployment in term labor working in brick kiln and people working in coal industries or other. The construction material like bricks production shortage already create increase in the rate of per bricks Trolley rate and which is also burden for poor people who want to construct their houses. Sir But my SDR device which is so simple and easy to install which can serve energy and environmental purpose more efficiently than zig zag high draft imported technology. sir it is requested that someone trying to hide me and keep me aside just to give me loss and Pakistan economy in term brick kiln industries by unreliable technology even i have already designed more better and easy to install on the mouth of chimney with 100 time more efficient and environmental friendly + 100 time less costly and easily acceptable because it installation does not need any shutdown even single day and alteration of already working brick kilns while in case of imported technology, if implement brick kiln owners especially poor labors have to sacrifice 70 days for its installation. Sir but punjab govt. according to my judgement they are unaware of technicallity of this imported technology because the front lines technical person and regulatory agencies they are responsible for this and they are getting benefit of their innocent behaviour. but sir your complaint cell and your attitude toward nation change the history of Pakistan. I think you are first leader after Quad-e-Azam who want to achieve actuall dream of Pakistan. I requested you for indulging into this important matter and safe the talent of Pakistan, and corruption. My mobile #00923005066011

  39. Sir overseas Pakistani foundation of hum kuwait mutasreen K claims ni dy wo U.N.O sy received kr chuky akela ni bohot ziada claimers hn.. Please help us

  40. Sir g mare name M0hsin kahlil ha mare abou falga ka Marzee ha kahlil Ahmad s/I Manzoor Ahmad t/well 0perator t/w no.461 of t/ well operation sub division no.1.alipur of this division is hereby stand retired government service on medical ground e.e.f 23.4.2011 with reference toinvlidation certificate issued by director general health services Punjab Lohan no.7737 b& a/ g date 23.4.2011 and medieval superintendent district headquarter hospihospital muzaffargarh no.4639 dhq date 27.4.2017 p.m Imran as mare Raqsta ha mare palz marban kar ka hum insfa dy jaya

    1. Ma apna name kiya batou mujy tu apna gender bataty huway b sharm ati haan mujy tu Pakistani awam pa b afsoc haan kiya kahu mny 3 complains ki but ak b solve nhi ki or respond b nhi krty yha tk ky in ko qoe b faraq nhi parta ky qoe kitna majbour or beasara haan in ki umeed pa haan like me ma ak trasngend hu you know transgender ki life Pakistan society ma spend krna kitna Mushkil haan yha tk ky loug harassment zyda krty haan or kam nhi ma tu phr b ak master ka student hu or ak poor family sy belong rkhta hu mari 2 bahny divorce haa ghr ka nazam chlna bht mushkil haa but prime minister ko kiya faraq parta haan bs apny office ma beth ky kam kr rhy haa agr office ma Rabta kru tu qoe jawab nhi data asy lgta haan jsy wo hum ny galt kr di hu help maang ky khuda ky liya marna sub ny haan ya Azmiyshy duniya haan pr ksi mazloum ko thokra dnna gunna haan kuch insaniyat ka khayal kr ly

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