ISLAMABAD: Prime Minister Imran Khan inaugurated Digital Complaint Cell known as ‘Pakistan Citizen Portal’ (PCP).
PCP is the smartphone application based complaint cell system, currently available for Android Smartphones after two days it will be available for iOS as well.
Digital Complaint Cell will benefit citizens within Pakistan and overseas Pakistanis PCP is connected with Prime Minister Office directly.
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PM Khan inaugurates Pakistan Citizens Portal (PCP)
Prime Minister said, “PCP is an E-Governance system, which is for the first time in Pakistan introduced by any government.”
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This Portal will hold Government accountable, Performance-based all the departments will be accountable and answerable to PM Office.
PCP will be forward complaints to Chief Secretaries of the respective provinces, Parliamentarians, Ministers and it will be their duty to ensure complaint has been addressed and resolved.
The Government also launched Pakistan Citizen Portal (PCP) Toll-Free number for those who don’t have Smartphones to lodge the complaints.
There will be 3760 federal and provincial departments linked with the portal.
Provincial Governments will be informed about the complaints directly to the Chief Secretary of the province.
The PCP is a very comprehensive system even 1st world countries don’t have such a system. PM Imran added.
Pakistan Citizens Portal is active now.
Download Pakistan Citizen Portal App on your smartphone now!
If you have any query related to Pakistan Citizen’s Portal comment below we’ll answer as soon we get it.
Problem: Musa Pak Express, The Night Coach Between Lahore and Multan should become The Night Train 🚄 Between Lahore and Bahawalpur. Once it used to run between Lahore and Bahawalpur i.e, Samasatta Jn and I know that now it is Limited to Multan because It ran almost Empty Between Multan and Bahawalpur.
But I belong to Bahawalpur and when I move from Lahore to Bahawalpur I have to Travel in this Train and pay 490 Rupees for Musa Pak Express, 40 Rupees of Rickshaw to Go to the Bus Terminal of Multan and then 180 to Bus 🚌 to travel from Multan to Bahawalpur. In this way my total journey costs 710 Rupees while the Fare of Train 13UP Awam Express on Which I go From Bahawalpur to Lahore is 550 Rupees ( Previously 490 Rupees, Please restore the old fares). So, I have to pay 160 Rupees Extra in Returning from Lahore to Bahawalpur.
Solution: Please start a Train 🚄 of One coach having 78 seats 💺. This train will Be a part of 116DN Musa Pak Express on Returning from Lahore to Multan and at Multan Station it will become a part of 12DN Hazara Express. On its journey from Bahawalpur to Lahore it will be added to 13UP Awam Express . Its fare Should be 550 Rupees for Lahore to Bahawalpur and Bahawalpur to Lahore.
Benifits:
To Passangers; The people of Bahawalpur will get an Excellent Facility to Travel Between Lahore and Bahawalpur at Night by Sleeping 😴 on Birth
To Pakistan Railways; Railway will earn 60×550=33,000 from Births and 18×500=9,000 from Seats 💺 Total: 33,000+9,000=42000 Rupees for 39UP Bahawalpur Express and 42000 Rupees for 40DN Bahawalpur Express, Thus, 84,000 Daily 84,000×30= 25,20,000(Twenty Five Lakh) Monthly and Ultimately 84,000×365= 3,06,60,000 (Three Corore Six Lac) Rupees a Year JUST BY USING TWO COACHES WITHOUT USING ANY LOCOMOTIVE).
Please consider it. Thanks
Best Regards,
Usama Iqbal
Asslam Alaikum. Sir I made a complaint on Pakistan Citizen Portal. Complain no. is PU151218-0592589 dated 15 Dec 2018. But still no progress on the complain, only shows in progress. There should be time period to resolve a complain. As you know ” Justice delayed is justice denied”. Kindly do resolve as soon as possible. Thanks
Can complaints logged on pcp be deleted if required?
once forwarded and you received the sms it cannot be deleted.
Sir
I was launched 2 complaints but still pending
I think departments still working in habitual mindset and not interested to resolve public issues
Aslam alaykum
I think this is a great step forward, exactly what is needed for pakistan , accountability, and removal of corruption, without this type of due process we can never gain the trust of the general public.
I am currently in the uk and find quite a few server connection problems, i find it is difficult to monitor progress of complaints accurately, is there not a related email address or phone no that can be used for firther correspondence ?
Also i have a delicate mater related to a complaint about a patwari, it seams that the patwari was contacted by the complaint cell, however i was not informed about this development.
I was later contacted by the patwari and was asked to attend the office, at his office the situation became very tense, awkward and almost felt dangerous. In such a situation the government official in question will have full infomation of the member of public that has reported them.
This can leave the puboic in a vulnarable position, protection of the public must be given full consideration, i wish to discuss the details of this furtherand would appreciate if somebody was to contact me
the application is not working on iphone , i have iphone SE IOS12.1 and the in app i can register complaints but when i click resolved complaints or in progress complaints , the application crash . please fix it , will be good to have website of this portal , these mobile application unstable keep crashing
Salam. I am babar khan from haripur hazara maine aik complaint kia tha almost 2 month pehly aur response any se pehly mobile khrab ho gya. ab answer to a gya hai but main password bhool gya hon aur I’d card etc se bi log in ni ho rha. aur answer read karna boht zaruri hai. plz help me for recovering my password and track my mail box.
Salam. I am babar khan from haripur hazara maine aik complaint kia tha almost 2 month pehly aur response any se pehly mobile khrab ho gya. ab answer to a gya hai but main password book gya hon aur I’d card etc se bi log in ni ho rha. aur answer read karna boht zaruri hai. plz help me for recovering my password and track my mail box.
I have submitted complaint No. FC301118-0441034 regarding issuance of passport but no action or reply so far. Help required in this regard.
Govt respond to your complaint within 3 weeks you were receive SMS from them
As salam o alykum
I have posted complains on the application but am not getting any response. The situation is very critical.
Complain num= PU101118-0250021
wait for 3 weeks you will get the SMS from the government
MOST respectable SIR mera NAM Ghulam asghar HY M N 2 complain darge KI thi WAPDA K khilaf K meri BIJLI 2sal CY band HY complaint manager N rabta kia 25000 JAMA kraney ka kaha WO M N JAMA KARATY pr MERI light ne lagi na TRANSFARMER chalo HUA ,mazrat K sath SIR ghareeb ko INSAF milna na mumkin HY JO WAPDA mulazim pm office KA hukam ne mantay AP socheen ghareeb KA kia HAL hoga
Aslamoalikom pm Sb mi 1 stodant ho or sat job bi karta ho.miry sat koi tauon hosakta hi Naya Pakistan hasing schim m.
Good PM sab
congratulation PM Sab
honorable Prime Minister , im working in National Highway Authority as Naib Qasid last 12 year regular bases , i am graduate, but i am not promoted as next post, promotion Quota also available, NHA SOP Clear cut policy ,any employee who served mimimum five year service and Qualification matric Automatically parmod next Post Lower Division Clark, JAC Junior Accountt Clark, Sir Plz helps us poor and qualified Employees
Aoa sir Asif Aslam from club road Vehari
Aj gar qunani shops ur footpath ka opershio hoia gud very God humara shops walo ka kya qusor ha jnb roads blacks tw rahari walo Ke waja sy hoty ha har wkt hazaro raharia khari hoti
ha ouny puchany Wala koie Nie ha kya plz raham kry ur Humara qunani haq ha ky hum apni ya rent Ke shop py 4foot agy tk use Kar sakty ha na sir aj both zulam hoia ha hum sy WO 4foot be chean lia gia poor’s logo sy Jo him rent py bhaty ha .kam az kam humy WO tw 4 foot use karny dia jya pllllzzz bki AGR traffic ko tk karna ha tw sir ge ek bar aky tw ap log dakho hazaro rearia khari hoti ha Jo roads block kr ky khari hoti ha
Respected PM,
We belong to minorities, we need quota seats in medical colleges… Kindly take action towards this issue…. We have full confidence in you
SIR
PAF KE CHIEF NE HAMARY MEDICAL ALLOWANCE HER MAH 1050 RS HAMARY PAYMENT SE DEDUCTION KARTAY HA. HAMEY INSAF DO
Is there any contact number rather than app as this is not possible for everyone to download app? Personal adviser to PM Iftikhar durrani said yesterday that people can also complain on toll free number..
شکایات صبح 10 بجے سے دوپہر 2بجے تک ان نمبرز پر سنی جائینگی-
Prime Minister’s Office Phone Number : +92-51-9222666, 9225404 PABX : +92-51-9202759, 9206111, 9222666, 9222667, 9222668, 9222669, 92226
If a person wants to send a complaint through courier rather than using app, what is postal address?
There’s no postal address however you can contact PM Complaint cell via phone
شکایات صبح 10 بجے سے دوپہر 2بجے تک ان نمبرز پر سنی جائینگی-
Prime Minister’s Office Phone Number : +92-51-9222666, 9225404 PABX : +92-51-9202759, 9206111, 9222666, 9222667, 9222668, 9222669, 92226
Janab, “CITIZEN PORTAL APP” main meri complaints : 0100636 aur 0172972 October 28 aur November 3, ki darj hain lakin jab bhi check karta hun to wahan yahi likha ata hai hai keh “INPROGRESS” janab, 1 month honay lga hai lakin meri complaints par kisi bhi kism ki koi karwai nahi ki gai.kia ap bata saktay hain kay aur mazeed kitna time lag sakta hai ?
Ye bhi btadejye kay CITIZEN PORTAL APP main kisi bhi complaint kay hal honay ka koi time kiun nahi dya jata ? Thanx
شکایات صبح 10 بجے سے دوپہر 2بجے تک ان نمبرز پر سنی جائینگی-
Prime Minister’s Office Phone Number : +92-51-9222666, 9225404 PABX : +92-51-9202759, 9206111, 9222666, 9222667, 9222668, 9222669, 92226
Assalamo sir mene 4 complains pcp me bheje magar koi positive response nai mil raha
شکایات صبح 10 بجے سے دوپہر 2بجے تک ان نمبرز پر سنی جائینگی-
Prime Minister’s Office Phone Number : +92-51-9222666, 9225404 PABX : +92-51-9202759, 9206111, 9222666, 9222667, 9222668, 9222669, 92226
Respected Prime minister of Pakistan IMRAN KHAN Sb
Sir, My name is Syed Ahmed Hussain Shah belong to Union Council No.12 Tola Bangi Khel, Tehseel Esa Khel, District Mian wali (NA-95,PP-85). unfortunately my residence situated at Karak Rd Dalalo Faqeer, boundri line of KPK Shakardara Kohat. we have suffering from basic need, human life facility. in the past previous Govt did not facilitated our consistency. few days ago I apply for Electric Meter connection domestic service for home to SDO Wapda grid Lachi Kohat (PEPCO). but the connection pending due to 400 meters distance between my home to Electric pole. also I am requesting to wapda official, install the tow new electric poles tower to coverage the distance with overhead head wire, it is easy to establish the wapda connection for my home. in this circumstances my request is still pending. 3 week ago also I complaint on PM citizen portal . (Complaint No. KP041118-0178940) but this complaint is under process still awaited.
My consistency MNA is Mr. Imran Khan. now I have requested to my worthy MNA to solve my basic need.
Thanks
Your Best Regard
S.Ahmed Hussain Shah
cell# 03339827100
Sir aoa ! Jnuab pm sahab tassel fort abass zela bahwalnagar main tmam loair main pani hy msway 7 /r main yahan k gareeb aksan pani ki waja sy pershan hain zraat ka shoba bori tarha mutsar hy plz tumam ahly alaka apsy apeel karty hain k humara pani ka masla hal kea jay tumam ahly alaka k loge ap ki madad k muntzar hain ph: 03446714815
app download karyn aur register kernay ke baad complaint government ko send ker dain.
Sir aoa ! Jnuab pm sahab tassel fort abass zela bahwalnagar main tmam loair main pani hy msway 7 /r main yahan k gareeb aksan pani ki waja sy pershan hain zraat ka shoba bori tarha mutsar hy plz tumam ahly alaka apsy apeel karty hain k humara pani ka masla hal kea jay tumam ahly alaka k loge ap ki madad k muntzar hain
I have registered on the app but it is not going thru please is there a phone # that I can call and get the PMs attention.
Toll free number has not been issued. due to busy server complaint submission takes time try again
I have filled out my complaint but it won’t go thru is there a no I can call as well
R Sir
R Sir
R Sir I Am Nazir Ali Shaikh R Of Shaikh Mohlla Khan Mohammed Street Shikarpur Sindh Cell phone number 03312698188 C N I C Number 43304.2562984.1 E P I Number 207600114. I Retire From V S S. PTCL D epartment On 2008 I Ref, My Appeal To C E O Islamabad To Claim Of Pensionary Benefits From Date Of Joining Service The Benefits Given Me Is Incorrect counting Of Service My Actual Service Above 30 Years Sir Look In Mater Urgently Thank
kindly download Pakistan Citizen Portal app and register your complaint there.
I am trying to register in Canada as overseas Pakistani (on iphone) but it won’t let me register. I put in address but it keeps saying enter address and does not move forward…pls advise
try again it could be possible due to sever load.
As salam o alykum
I have posted complains on the application but am not getting any response. The situation is very critical.
Complain num= PU281018-0090085, PU281018-0090071
They will respond after 2 weeks.
Respected PM of Pakistan
Imran khan sb.
Sir,
Who boys are the age of above thirty and awaiting for jobs last 10 years in the tenors of ppp and pmln governments.They and their ministries open ask of Ban of jobs. Then after they divided jobs of the thier on people or who paid money as thier wishes.I also victims of these politicians.
Sir what would u think about who had been over age in search of job. I also applied many of fedral n provincial departments.I proved 100 percent but in the end no reply or ban of posts till the further order.where I have to go.
Every one have a right in our country. Sir
I m waiting ur answer as soon as possible. Contact.0311.0011779
Dear prime minister , I am the student of first year medical . Aj ma apko kuch batana chahty hoo ka ap plz pef schools bund kry or government schools ko theak.kry pehly pakistan ka bujdge distributed ha mulk ma paisa nai ha or upr sy itny pef schools ka karcha or bachoo ki talimy qarkrdagi bhi zero …..
please sent the complaint via app
Exellent credit goes to PTI and chairman .It is so stunning that one cant believe that such kind of thing could be launch in this Country.
I am the student of comsat university
Every pakistani know about the gold mine in balochistan here 1275 tone
Now I am requested to Imran khan to take some step toward that gold mine which are now in the use of Australia and Canda.
If we take it under the govt of Pakistan then we will become in good position and develope country in the word.
Insahallha
Amir sohail
Swabi
03118533255
The case is in International court.
Respected Prime Minister of Pakistan!
Sir
My Name is Sajid Mahmood and i have a provide a solution to a problem of Pakistan which is not only problem Pakistan but also whole Asian countries, in brief i designed smoke control device which i named as SDR (smoke density reduction device) for brick kiln emission reduction especially black carbon which mostly polluting our environmental as world and also applied for patent in 2011 and got patent right in Pakistan in july 2016. I got patent right after 5 years even i cleared all technical issues required for patent but due to not issuance of NOC from my department. i could not got patent right in time and secondly they are going to be imported unsustainable and technically flaws in it , they are forcing to adopt throughout Pakistan. By adopting this technology not only cause shutdown of brick kilns and creation of unemployment in term labor working in brick kiln and people working in coal industries or other. The construction material like bricks production shortage already create increase in the rate of per bricks Trolley rate and which is also burden for poor people who want to construct their houses. Sir But my SDR device which is so simple and easy to install which can serve energy and environmental purpose more efficiently than zig zag high draft imported technology. sir it is requested that someone trying to hide me and keep me aside just to give me loss and Pakistan economy in term brick kiln industries by unreliable technology even i have already designed more better and easy to install on the mouth of chimney with 100 time more efficient and environmental friendly + 100 time less costly and easily acceptable because it installation does not need any shutdown even single day and alteration of already working brick kilns while in case of imported technology, if implement brick kiln owners especially poor labors have to sacrifice 70 days for its installation. Sir but punjab govt. according to my judgement they are unaware of technicallity of this imported technology because the front lines technical person and regulatory agencies they are responsible for this and they are getting benefit of their innocent behaviour. but sir your complaint cell and your attitude toward nation change the history of Pakistan. I think you are first leader after Quad-e-Azam who want to achieve actuall dream of Pakistan. I requested you for indulging into this important matter and safe the talent of Pakistan, and corruption. My mobile #00923005066011
Kindly use the app to send complaint or suggestion to PM
Good step by ik government,hope public problems will solve immediately.
InshaAllah
Veire good
Sir overseas Pakistani foundation of Islamabad..jo hum kuwait mutasreen K claims ni dy rhy..jo wo U.N.O sy received kr chuky hn..mh akela ni bohot ziada claimers hn.. Please help us
Download app, register as overseas Pakistani and register your complaint.
Sir g mare name M0hsin kahlil ha mare abou falga ka Marzee ha kahlil Ahmad s/I Manzoor Ahmad t/well 0perator t/w no.461 of t/ well operation sub division no.1.alipur of this division is hereby stand retired government service on medical ground e.e.f 23.4.2011 with reference toinvlidation certificate issued by director general health services Punjab Lohan no.7737 b& a/ g date 23.4.2011 and medieval superintendent district headquarter hospihospital muzaffargarh no.4639 dhq date 27.4.2017 p.m Imran as mare Raqsta ha mare palz marban kar ka hum insfa dy jaya
Assalam o alaikum
Congrats to pm sb